This app is run by 23 Ltd.

We want as many people as possible to be able to use our app. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • resize text
  • navigate the app using speech recognition software
  • listen to the app using a screen reader (including the most recent versions of TalkBack and VoiceOver)
  • navigate the app using an external Bluetooth keyboard or switch control

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this app is

We are aware of some issues that may affect the accessibility of some parts of the app:

  • the app cannot be viewed in landscape orientation

Feedback and contact information

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording or braille email
We’ll consider your request and get back to you in 7 days

Reporting accessibility problems with this app

We’re always looking to improve the accessibility of this app. If you find any problems not listed on this page or think we’re not meeting accessibility requirements email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this app’s accessibility

Smoke Free is committed to making its app accessible, in accordance with the Public Sector Bodies (Apps and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-compliance with the accessibility regulations

This app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

The Smoke Free app cannot currently be viewed in landscape orientation. We’ve assessed the cost of fixing this issue and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment of this situation when the app design next comes under review likely to be in 12 months’ time.

What we’re doing to improve accessibility

We will review our compliance with accessibility standards on an annual basis. Issues that are identified by staff or are raised by users outside of the annual review will be addressed promptly.

Preparation of this accessibility statement

This statement was prepared on the 14th September 2021. It was last reviewed on the 27th September 2022.

The app was last tested on 19th August 2021. This app was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the App Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.