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Accessibility statement for Smoke Free app

This accessibility statement applies to the Smoke Free app. This app is run by 23 Ltd.

 

We want as many people as possible to be able to use the app. For example, that means you should be able to:

 

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate the app using just a keyboard
  • navigate the app using speech recognition software
  • listen to the app using a screen reader

 

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this app are not fully accessible:

 

  • It is not possible to view the app in landscape orientation
  • The main menu buttons cannot be accessed with an external Bluetooth keyboard on Android
  • The colour contrast of text and icons is insufficient in places
  • Dragging is required to reorder lists
  • Automatically playing GIFs cannot be stopped or paused

 

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: support@smokefreeapp.com

 

If you need information on this app in a different format like accessible PDF, large print, easy read, audio recording or braille:

 

 

We’ll consider your request and get back to you in no later than seven days.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

23 Ltd is committed to making its app accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This app is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

Technical

 

  • Some form fields are not well associated with their visible labels, so their function and role are not announced clearly by a screen reader. This fails WCAG success criterion 1.3.1 (Info and Relationships).

    We plan to resolve this issue by correctly associating the elements with their visible labels by 1 June 2025.

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  • It is not possible to view the app in landscape orientation. This fail WCAG success criterion 1.3.4 (Orientation).

    We plan to review the feasibility of this and possible resolve by 31 December 2025.

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  • On Android, some navigational elements cannot be accessed with a Bluetooth keyboard. This fails WCAG success criterion 2.1.1 (Keyboard).

    We plan to resolve this issue and ensure comprehensive keyboard operability by 1 June 2025.

    •  

  • To edit lists within the app, a dragging motion is required in places. This is a movement some users will be unable to perform and fails WCAG success criterion 2.5.7 (Dragging).

    We plan to provide an alternative method of editing these lists that is achievable with a single pointer by 1 June 2025.

    •  

  • Some of interactive buttons have unclear labels or are unlabelled. This fails WCAG success criterion 4.1.2 (Name, Role, Value).

    We plan to resolve this issue by adding suitable programmatic labels by 1 June 2025.

 

Design

 

  • Some text links are only distinguished by colour which may be imperceivable to some users and fails WCAG success criterion 1.4.1 (Use of Colour).

    We plan to add a permanent underline to these links by 1 June 2025.

    •  

  • Some text elements have insufficient colour contrast. This fails WCAG success criterion 1.4.3 (Contrast (Minimum)).

    We plan to adjust text colour and/or background colour to give this text a higher contrast value and meet at least the 4.5:1 WCAG minimum contrast requirement by 1 June 2025.

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  • Some non-text elements have insufficient colour contrast. This fails WCAG success criterion 1.4.11 (Non-Text Contrast).

    We plan to adjust text colour and/or background colour to give this non-text content a higher contrast value and meet at least the 3:1 WCAG minimum contrast requirement by 1 June 2025.

    •  

  • Moving GIFs are used within the app to celebrate achievements. These cannot be stopped or paused which fails WCAG success criterion 2.2.2 (Pause, Stop, Hide).

    We plan to review these GIFs so they can be paused or will stop playing automatically after 5 seconds by 1 June 2025.

 

Content

 

  • On Android, the error messaging is not sufficiently descriptive so users may struggle to identify where errors have occurred or how to resolve them. This fails WCAG success criterion 3.3.3 (Labels or Instructions).

    We plan to resolve this issue by adding a clear, descriptive error messaging by 1 June 2025.

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  • On Android, within the ‘Favourites’ screen there are links that do not make sense without additional context. This fails WCAG success criterion 2.4.4 (Link Purpose).

    We plan to resolve this issue by adding additional programmatic context to these to buttons by 1 June 2025.

 

Preparation of this accessibility statement

 

This statement was prepared on 27th November 2024. It was last reviewed on 28th November 2024.

 

This app was last tested on 22nd November 2024. This app was tested for compliance with the Web Content Accessibility Guidelines V2.2 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

 

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of screens to test.